Exciting new and disruptive online tech company. With the DeliveryApp mobile app & desktop platform you can book and track your deliveries every step of the way and choose exact pickup and delivery times. Forward thinking / start up with ambition to completely disrupt the courier and delivery market. Be part of the establishing start-up team to start with DeliveryApp and help shape it to become one of the fastest growing companies in the UK.
DeliveryApp are looking for a talented CRM & Email marketing manager to join us in a pioneering technology environment.
DeliveryApp is an innovative, forward-thinking platform that connects business and consumer clients with a network of fully experienced and vetted couriers. Our platform has been designed to simplify and streamline the process for on-demand, scheduled and same-day deliveries. We are disrupting the logistics marketplace with our unique approach. Our plans are ambitious, and we want our sales team to match our plans!
Consequently, due to continued growth, we are now looking to appoint a CRM & Email Marketing Manager.
Job Scope
Reports to: Marketing Director
Location/Travel: Our offices are in Bonded Warehouse, at the heart of Enterprise City in Manchester
Key external relationships: External suppliers and agencies
Budget/Financial responsibility: Yes, budget in accordance with activity
Key Responsibilities
· Increase engagement and activation of registered customers and drivers
· Establish and build out the CRM function within the business, identifying key segments, set up campaign automations, and look for opportunities to optimise
· Conceptualise and execute multi-channel campaigns across the prospect driver and customer lifecycle, with a key emphasis on activation and retention strategy
· Designing and implementing customer and driver advocacy programmes to promote business visibility and increase customer and driver loyalty
· Present ideas and final deliverables to key stakeholders, and communicate with senior leaders about marketing programs, strategies, and budget
· Create strong and compelling content and have a good eye for detail when proofreading collateral for both online and offline communications
· Report and manage the performance of campaigns and marketing activity and make recommendations to further develop our approach and continually improve ROI
· Thoroughly understand our key services and customer and driver profiles to be able to clearly articulate these with our audiences
You will be
Obsessed by all things digital and CRM – We are looking for someone that is passionate about all things relating to Digital and CRM. You will constantly be searching for inspiration for engaging content for use across our range of channels and touch points.
Excited about going on a journey of rapid growth – the business is growing extremely fast and we need people who can work at this pace. We want to build a team of switched-on digital talent and creative thinkers who want to come on this exciting journey.
Requirements and Skills
· At least 3 year experience working within CRM or campaign marketing
· Experience using an email service provider, e.g. Zoho Campaigns or similar
· High resilience & positive attitude – able to build powerful relationships and work collaboratively within a cross-functional team
· Excellent verbal and written communication, and experience writing customer facing communications
· Excellent organisational skills and the ability to multitask and deliver simultaneous projects on time
· Problem solver and solution-based individual who can deal with ambiguity and adapt quickly
· Experience with analytics tools and proven track record of leveraging customer data and insights to create commercial marketing opportunities
· A team player who can work on their own but also enjoys working as part of a team
· Have a robust understanding of both online and offline marketing communication disciplines
Benefits
· Training & Development
· Pension Plans
· Free City Centre Gym Membership
· 25 Days Holiday + Your Birthday
· Flexible Working Available
