We are Deliver E Hub Limited (T/As DeliveryApp), a company registered in England and Wales whose company number is 10547511 and our registered office is at Bonded Warehouse, 18 Lower Byrom Street, Manchester M3 4AP. (“We/us/our).
You can contact us by writing to us at the above address or by emailing us on support@deliveryapp.com
We are committed to protecting and respecting your privacy.
This policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the cookies that we use. By visiting the DeliveryApp App and www.deliveryapp.com you are accepting and consenting to the practices described in this policy.
Our privacy and cookies policies are written in compliance with and subject to English Law only.
For the purpose of the Data Protection Act 1998 (the Act), we have a nominated data controller.
Data Protection Legislation: Any applicable laws relating to the processing, privacy and use of personal data, as applicable to DeliveryApp, the DeliveryApp platform, the Customer, the Driver and/or the Courier Services as applicable, including the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 and/ or any corresponding or equivalent national laws or regulations.
This policy applies to any users of DeliveryApp’s (Deliver E Hub) services anywhere in the world, including any users of DeliveryApp’s (Deliver E Hub) apps, websites, features or other services. We will not use or share your data with anyone except as described in this Privacy Policy. We use your personal data for providing and improving the Service. By using the Service, you agree to the collection and use of data in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
We will collect and process the following data about you:
While using our Service, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may include, but is not limited to, your name, address, contact number, email address, date of birth, driving license number. We will collect this information in a variety of ways:
Registration
To use our Service as a driver or customer, you need to register using the mobile app. We will ask for some personal data at this point. We need this data in order to provide the Service to you.
When you ask us to send you updates, notifications or other content by e-mail, you may provide us with certain information like your e-mail address so we can fulfil your request.
“Sign up as a Driver” link
If you contact us through the “Sign up as a Driver” form on the website, we ask you for information such as your name, e-mail address, and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the driver registration process.
“Book a delivery” link
If you contact us through the “Book a delivery” form on the website, we ask you for information such as your name, e-mail address and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the customer registration process and you can start using the Service.
Send to a Friend
We may give you the opportunity to tell your friends about features or offers about our Service. If you take advantage of our ‘Send to a Friend’ option, we ask you for your friend’s and your first name and e-mail addresses to send the information to them that you requested. We don’t keep or use your friend’s e-mail address for any other purpose.
Questionnaires and surveys
We may ask our drivers and customers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our drivers and customers and to improve our Service.
Information collected by automated means
We may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about users of our Service, use of our online services, and interactions with our emails and online advertisements. For example, through these means, we may collect your GPS location, browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our Site, emails we send that you open, forward, or click through to our Site. You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. In addition, we may use third party services such as Google Analytics, Google Tag Manager, Google AdWords & HotJar that collect, monitor and analyse this type of data in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.
We use information held about you in the following ways:
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
