Data Protection & Security Policy - DeliveryApp
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Data Protection & Security Policy

 

BACKGROUND

We are Deliver E Hub Limited (T/As DeliveryApp), a company registered in England and Wales whose company number is 10547511 and our registered office is at Bonded Warehouse, 18 Lower Byrom Street, Manchester M3 4AP. (“We/us/our).

You can contact us by writing to us at the above address or by emailing us on support@deliveryapp.com

We are committed to protecting and respecting your privacy.

This policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, how we will treat it and the cookies that we use. By visiting the DeliveryApp App and www.deliveryapp.com you are accepting and consenting to the practices described in this policy.

Our privacy and cookies policies are written in compliance with and subject to English Law only.

For the purpose of the Data Protection Act 1998 (the Act), we have a nominated data controller.

Data Protection Legislation: Any applicable laws relating to the processing, privacy and use of personal data, as applicable to DeliveryApp, the DeliveryApp platform, the Customer, the Driver and/or the Courier Services as applicable, including the UK Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679 and/ or any corresponding or equivalent national laws or regulations.

SCOPE

This policy applies to any users of DeliveryApp’s (Deliver E Hub) services anywhere in the world, including any users of DeliveryApp’s (Deliver E Hub) apps, websites, features or other services. We will not use or share your data with anyone except as described in this Privacy Policy. We use your personal data for providing and improving the Service. By using the Service, you agree to the collection and use of data in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site, by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including [the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

DATA COLLECTION AND USE

While using our Service, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may include, but is not limited to, your name, address, contact number, email address, date of birth, driving license number. We will collect this information in a variety of ways:

Registration

To use our Service as a driver or customer, you need to register using the mobile app. We will ask for some personal data at this point. We need this data in order to provide the Service to you.

E-mail

When you ask us to send you updates, notifications or other content by e-mail, you may provide us with certain information like your e-mail address so we can fulfil your request. 

“Sign up as a Driver” link

If you contact us through the “Sign up as a Driver” form on the website, we ask you for information such as your name, e-mail address, and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the driver registration process.

“Book a delivery” link

If you contact us through the “Book a delivery” form on the website, we ask you for information such as your name, e-mail address and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the customer registration process and you can start using the Service. 

Send to a Friend

We may give you the opportunity to tell your friends about features or offers about our Service. If you take advantage of our ‘Send to a Friend’ option, we ask you for your friend’s and your first name and e-mail addresses to send the information to them that you requested. We don’t keep or use your friend’s e-mail address for any other purpose.

Questionnaires and surveys

We may ask our drivers and customers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our drivers and customers and to improve our Service.

Information collected by automated means

We may use cookies, web beacons/pixel tags, log files, and other technologies to collect certain information about users of our Service, use of our online services, and interactions with our emails and online advertisements. For example, through these means, we may collect your GPS location, browser type and operating system, viewed webpages, links that are clicked, IP address, sites visited before coming to our Site, emails we send that you open, forward, or click through to our Site. You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies. In addition, we may use third party services such as Google Analytics, Google Tag Manager, Google AdWords & HotJar that collect, monitor and analyse this type of data in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

COOKIES

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
    • to provide you with information about other services we offer that are similar to those on our Site or those services which you have searched;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us;
    • to notify you about changes to our service;
    • to ensure that content from our Site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our Site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • Our Members where you have requested their services;
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, including any third party payment providers;
    • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us
    • to comply with our advertisers’ wishes by displaying their advertisement to that target audience];
    • analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements or to protect the rights, property, or safety of Delivery E Hub Limited , our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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