Fair Use Policy


Our Terms


This policy applies to all Customers and Drivers who engage with each other for Driver Services via the DeliveryApp platform, whether via the App or Website.

  • All users of our Services agree to refrain from conspiring with each other to circumvent our terms of Service, or to act in any way which is not in the best interests of either the other party in a booking for Driver Services, or which seeks to circumvent or undermine DeliveryApp’s commercial interests as the facilitator of the Driver Services. This includes breaching any confidentiality, including but not limited to disclosure of operational agreements, route prices and pickup/drop off locations (unless already known). This is to ensure that the details of Service users on the DeliverApp platform will remain confidential and to avoid users of the Services engaging directly with each other in ways which could be detrimental to interests of all Service uses and DeliveryApp. Please note that any services performed in breach of this policy are not protected by the terms and conditions published by DeliveryApp to protect all users of its Services.
  • If this non-circumvention, non-disclosure agreement is breached, the breaching party can be sued for damages, forced to reimburse the innocent party for lost profits, and possibly held in contempt of court.
  • Drivers cannot accept then ‘re-sell’ Job Requests by way of sub-contracting, assignment or any other dealing.
  • Once a Driver has accepted a Job Request, they should only cancel the Driver Services as a last resort if they are prevented from performing the Driver Services by events outside their control, such as a vehicle breakdown or unexpected substantial traffic delays. We understand that under certain circumstances Drivers may need to withdraw their Driver Services (‘drop a job’), to enable DeliverApp to re-allocate the Job Request to another Driver, however DeliveryApp does not tolerate Drivers abusing the platform by repeatedly accepting Job Requests that they cannot reasonably fulfil then subsequently dropping them.
  • DeliveryApp operates a ‘three strikes and you are out’ policy for Drivers who are found to repeatedly breach this policy: Any Driver who cancels a Job Request more than an hour before the Driver Services are due to be performed (‘collection time’) three or more times [in any twelve month period] may be suspended from the DeliveryApp platform pending investigation. DeliveryApp reserves the right to terminate a Driver Membership for any Drivers considered to be in material breach of this Fair Use policy.
  • Repeatedly posting Job Requests and subsequently cancelling them creates disruption and can prevent bona fide Job Requests from being fulfilled. Any customers who are suspected of abusing this policy may be suspended from the DeliveryApp platform.
  • All users of the DeliveryApp platform agree not to discriminate against any other party using the Services on the basis on grounds of their race, gender or any other stereotype.
  • All users of the DeliveryApp platform agree to abide by a ‘respectful communications’ rule – aggressive or threatening language or behaviour towards Drivers or customers will not be tolerated and will result in suspension from the DeliveryApp platform.