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DeliveryApp is the trading name of Deliver E Hub Ltd, based at Bonded Warehouse, 18 Lower Byrom Street, Manchester, M3 4AP . The legal jurisdiction of this site is England and Wales. Deliver E Hub operates the DeliveryApp.com website and the DeliveryApp mobile application (“the Service”).
DeliveryApp collects personal data from both drivers and customers, when they sign up to use the service, and throughout the provision of that service.
We take that responsibility seriously and have put measures in place to protect your data at every step of its lifecycle with us.
This policy applies to any users of DeliveryApp’s (Deliver E Hub Ltd.) services anywhere in the world, including any users of DeliveryApp’s (Deliver E Hub Ltd.) apps, websites, features or other services.
While using our Service, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may include, but is not limited to, your name, address, contact number, email address, date of birth, driving license number. We will collect this information in a variety of ways:
To use our Service as a driver or customer, you need to register using the mobile app. We will ask for some personal data at this point. We need this data in order to provide the Service to you.
When you ask us to send you updates, notifications or other content by e-mail, you may provide us with certain information like your e-mail address so we can fulfil your request.
If you contact us through the “Sign up as a Driver” form on the website, we ask you for information such as your name, e-mail address, and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the driver registration process.
If you contact us through the “Register to Start” form on the website, we ask you for information such as your name, e-mail address, and mobile number, so we can respond to your registration request. We will use this information to follow up with an SMS which contains a link to the mobile app, so that we can complete the customer registration process and you can start using the Service.
We may give you the opportunity to tell your friends about features or offers about our Service. If you take advantage of our ‘Send to a Friend’ option, we ask you for your friend’s and your first name and e-mail addresses to send the information to them that you requested. We don’t keep or use your friend’s e-mail address for any other purpose.
We may ask our drivers and customers to complete surveys and opinion polls to provide feedback on activities, attitudes and interests. These surveys help us understand the needs of our drivers and customers and to improve our Service.
You can set your Internet browser settings to stop accepting new cookies, to receive notice when you receive a new cookie, to disable existing cookies, and to omit images (which will disable pixel tags). Note that the opt-out will apply only to the browser that you are using when you elect to opt out of advertising cookies.
In addition, we may use third party services such as Google Analytics, Google AdWords, Google Tag Manager, and Hotjar, that collect, monitor and analyse this type of data in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
We may employ third party companies and individuals to facilitate our Service, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use your personal data to contact you with email or SMS newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any communication we send.
You may withdraw your consent for DeliveryApp (Deliver E Hub Ltd.) to hold your personal data at any time, by contacting us at firstname.lastname@example.org and informing us that you withdraw your consent. However, once this consent has been withdrawn, you will not be able to use our Service.
If you do not use our Service for 12 months we will contact you to reconfirm your consent for us to store your personal data. You can withdraw consent at the time, or at any other time by contacting us at email@example.com.
The security of your personal data is important to us, and we have taken every step to ensure that your data is transferred and held securely. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
DeliveryApp (Deliver E Hub) uses AWS cloud services from a data centre in the US to store personal data belonging to drivers. AWS provide a data centre and network architecture that has been built to meet the requirements of the most security-sensitive organisations. The AWS infrastructure puts strong safeguards in place to help protect customer privacy, including network firewalls, encryption of data in transit and strict identity management and access control policies and procedures.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.