Driver Help Guide

To help you become a driver for DeliveryApp we have produced a number of help guides, which contain step by step instructions on how to set up and activate your driver account, as well as answers to some common queries.

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Support

Common Onboarding Queries

Our most frequently asked questions from the drivers who join the DeliveryApp community.

Can’t find the answer you were looking for? Contact our friendly driver team at
driverteam@deliveryapp.com

To sign up to be a driver for DeliveryApp you will need the following:

  • Full valid UK driving license (checked via your DVLA check code)
  • A smartphone and UK mobile phone number
  • A road worthy vehicle with a valid MOT for your vehicle type
  • Utility bill or bank statement dated within the last 3 months
  • Proof of Hire and Reward insurance (available to purchase in-app via Zego)
  • The right to work in the UK
  • Goods in Transit Insurance certificate (mandatory for vans, optional for cars)

While completing the sign-up process, you will need to create and connect your Stripe Account before you can take your first job, this is the automated payment system we use at DeliveryApp to pay our drivers. This is free to set up, and once you have been paid, you can log into your Stripe Account and withdraw the money into your personal account. To open a Stripe Account, you will need a bank account, this is where all payments will be made to, from your Stripe Account.

To be a delivery app driver you will need two types of insurance:

  1. Hire and Reward Insurance: This is a legal requirement for drivers who carry other people’s goods in return for payment. This insurance is available to purchase via Zego in our mobile app. To connect your Zego Account within the app, follow these steps: Open the DeliveryApp app > Account > My Zego Account > Proceed (add in the relevant details).
  2. Goods in Transit Insurance: This covers items from theft, loss or damage while they are being transported by vehicle from one place to another. This type of insurance is available from many insurance providers from low monthly costs. All of our van drivers must have a minimum Goods in Transit Insurance of £10,000. Car drivers should have a minimum of £5,000, however where car drivers do not have this DeliveryApp will cover the cost of any genuine claim up to £250.

Please make sure you have the most up-to-date version of the app. You can check this by viewing the app settings on your phone, or update your phone settings to Background app refresh, to make sure your phone automatically downloads the latest version once it is available.

When logging in please make sure you have input the correct email and password. If you cannot remember your password, reset it and a link to reset your password will be emailed to you. Check your junk email for this email if you do not immediately see it in your inbox.

If you have tried all of the above and are still having problems, then please send us an email to driverteam@deliveryapp.com with the following information:

  • Which phone you have and model e.g., iPhone X
  • If you have been able to log in or not
  • The app version (located at the bottom of the ‘Account’ section)

Goods in Transit (GIT) insurance is insurance for the goods you are carrying. If they were to be stolen or damaged, Goods in Transit insurance would cover this. Hire and Reward only covers the car and not the goods inside it.

All of our van drivers must have a minimum Goods in Transit Insurance of £10,000. Car drivers should have a minimum of £5,000, however where car drivers do not have this DeliveryApp will cover the cost of any genuine claim up to £250.

Download our app now to get started!

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Didn’t find an answer?

Get in touch with our friendly driver team to find out more

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