To help you become a driver for DeliveryApp, we have produced a number of help guides which contain step-by-step instructions on how to set up and activate your driver account, as well as answers to some common queries.
Our most frequently asked questions from the drivers who join the DeliveryApp community.
Can’t find the answer you were looking for? Contact our friendly driver team at
To sign up to be a driver for DeliveryApp you will need the following:
While completing the sign-up process, you will need to create and connect your Stripe account before you can take your first job; this is the automated payment system we use at DeliveryApp to pay our drivers. This is free to set up, and once you have been paid, you can log into your Stripe account and withdraw the money into your personal account. To open a Stripe account, you will need a bank account; this is where all payments will be made to from Stripe.
To be a delivery app driver, you will need two types of insurance:
Please make sure you have the most up-to-date version of the app. You can check this by viewing the app settings on your phone, or update your phone settings to background app refresh, to make sure your phone automatically downloads the latest version once it is available.
When logging in, please make sure you have input the correct email and password. If you cannot remember your password, reset it and a link to reset your password will be emailed to you. Check your junk email for this email if you do not immediately see it in your inbox.
If you have tried all of the above and are still having problems, then please send us an email to email@example.com with the following information:
‘Goods in Transit’ insurance is insurance for the items you are carrying. If they were to be stolen or damaged, ‘Goods in Transit’ insurance would cover this. ‘Hire and Reward’ only covers the car and not the items inside it.
All of our van drivers must have a minimum ‘Goods in Transit’ cover of £10,000. Car drivers should have a minimum cover of £5,000, however where car drivers do not have this, DeliveryApp will cover the cost of any genuine claim up to £250.