1. We, DeliveryApp, accept that there may occasionally be an unavoidable need to cancel a Job Request due to a change in circumstances. Job Requests can be cancelled via the DeliveryApp Website or App (Platform) by selecting the relevant job and selecting the ‘Cancel’
2. This document sets out our Cancellation Policy for all Driver services, unless we have agreed separate terms with you in writing. If the collection time has been agreed to be varied, all of the below terms will apply to the revised time.
3. Any complaints or disputes relating to charges made for cancelled Job Requests will be handled in accordance with our Complaints & Claims Procedure.
4. On demand Job Requests
a. If a Job Request is cancelled before a Driver accepts it, no Charges will apply.
b. If a Job Request is cancelled after it has been accepted by a Driver on DeliveryApp, but the cancellation request is received more than 12 hours before the Package is due to be collected, no Charges will apply.
c. If a Job Request is cancelled after it has been accepted by a Driver on DeliveryApp and the cancellation request is received at least 6 hours before the Package is due to be collected,, a minimum charge for the vehicle type booked will apply. Our minimum charge rates vary per vehicle type.
d. If a Job Request is cancelled after it has been accepted by a Driver on DeliveryApp and the cancellation request is received at least 2 hours before the Package is due to be collected, you will be charged 50% of the price originally quoted for the Job Request.
e. If a Job Request is cancelled after it has been accepted by a Driver on DeliveryApp and with less than 2 hours’ notice before scheduled collection of the Package, or when the Driver is already on site to collect the Package, you will still be charged for the Job Request at the full quoted price.
5. Half day and full day Man with Van bookings
a. If the Job Request is cancelled on the same day as the Driver Services are due to be carried out, you will still be charged for the Job Request at the full quoted price.
b. We require at least 24 hours’ notice to cancel any Man with Van Job Requests without Charges applying. Requests which are cancelled with more than 24 hours’ notice will not be chargeable.
c. Any disputes relating to Charges made for cancelled Job Requests will be handled in accordance with our Cancellation Policy
1. Drivers are under no obligation to accept jobs. DeliveryApp promotes fairness and equality to all Drivers. DeliveryApp is free to use and Drivers should only accept jobs they are able to fulfil. Behaviour such as ‘job hoarding’, which in DeliveryApps’ opinion, is a pattern of accepting Driver Services (including Job Requests) and then cancelling them before the Driver Services are to be undertaken, is not tolerated. Job hoarding severely impacts DeliveryApps’ Customers and prevents other Drivers from accepting jobs. Job hoarding is deemed a material breach of the Driver Terms and Conditions and Fair Use Policy. We reserve the right to investigate any Drivers suspected of job hoarding and take any necessary action, including removal from the Platform.
2. Once a Driver has accepted a Job Request, they should only click ‘Cancel Job’ via the Platform if they are prevented from completing it by events outside of their control, such as vehicle breakdown. Drivers must click ‘Cancel Job’ as soon as they know they are unavailable.
Last updated : 06.09.23
