Mobile Devices
01
Download the app

To set up your driver account, you will first need to download our DeliveryApp app to your smartphone.

  • iPhone users can download the mobile app from the App Store
  • Android users can download the mobile app from Google Play
Mobile Devices
02
Open the app and choose ‘Driver’

When you open the app you will see this option,
Choose ‘Driver’ and ‘Continue as Driver’ to continue.

Mobile Devices
03
Registration

Complete the initial registration page by entering your email and setting a password. You will also need to confirm if you are a company, a fleet and VAT registered. Once you have entered this information, read and accept our Terms & Conditions, and click ‘Create Account’.

Please note: you do not need to be a company, a fleet or VAT registered to become a driver, this information is to help us set your account correctly.

Mobile Devices
04
Apply

After setting up your password, you will be presented with the 7 steps to register and apply for your driver account. Work through these steps in any order to complete the process. Only once all of these steps have been completed, and a green ‘Check’ icon appears against each step, will your application be automatically sent to our Driver Team for activation.

Mobile Devices
4.1
Address

Enter your address by adding your postcode and selecting your address from the postcode lookup. Or you can choose to enter your address manually.

Mobile Devices
4.2
DVLA check code

Add your DVLA check code. If you don’t have one to hand, you can create one within the app, as we link to the gov.uk website. You will need your driving licence number, your National Insurance number and the postcode on your driving licence.

For more information visit www.gov.uk/view-driving-licence

Mobile Devices
4.3
Verify phone number

Verify your mobile phone number. Click ‘Step 3 Verify My Number’ and add your mobile number where prompted. When you click ‘Verify’ a 4-digit verification code will be sent to your mobile phone, enter this code to verify your mobile phone number.

Mobile Devices
4.4
Add a vehicle

Add in your vehicle registration number and click ‘Find Vehicle’. You will then be prompted to select the type of vehicle you have from a list of all vehicle types from a car to a 7.5 Tonne Lorry. You will also need to:

  • Add the Payload in kg.
    • To calculate the payload for your car, you can simply take away the curb weight from the Gross Vehicle Weight (GVW), which is generally printed either on the sticker inside the driver’s side door or inside the petrol cap. For example, if a 3 door Ford Fiesta has a GVW of 1,620kg, and a curb weight of 1,136, the payload of car would be 484kg.
  • Add the MOT and Tax due dates
  • Upload a valid copy of your V5 (vehicle logbook) or finance/lease agreement
  • Upload images of your vehicle from the front, back, side and inside

Please note: We are not currently accepting motorbikes, although you are still welcome to register this type of vehicle and we will alert you when we commence jobs for this type of vehicle.

Mobile Devices
4.5
My Documents

We need a number of documents to verify your information. Please upload the following to the app in this section:

  • Front of driving licence image
  • Back of driving licence image
  • Upload a picture/file of a recent utility bill (dated within the last 3 months)
  • Upload proof of your Hire and Reward Insurance (available to purchase in-app)
  • Upload your Goods in Transit (GIT) Insurance Certificate. Please note: all of our van drivers must have a minimum Goods in Transit Insurance of £10,000. Car drivers should have a minimum of £5,000, however where car drivers do not have this DeliveryApp will cover the cost of any genuine claim up to £250.
  • Upload your proof of Right to Work (includes passport, birth certificate or right to work share code)
  • Public Liability Insurance (optional)
  • Disclosure and Barring Service (optional)
Mobile Devices
4.6
Stripe Account

Connect your Stripe Account. If you don’t have a Stripe Account don’t worry, you can create a new account within the app, just enter your email and follow the instructions to open an account. Once you have connected your Stripe Account, you should see that your Stripe account status changes from Red: Disconnected, to Green: Connected.

You will need to create and connect your Stripe Account before you can take your first job, this is the automated payment system we use at DeliveryApp to pay our drivers. It is free to set up and use. To open a Stripe Account, you will need a bank account, this is where all payments will be made to, from your Stripe Account.

Mobile Devices
4.7
Identity Check

Once all your documents are uploaded, and steps 1 to 6 are checked with a green tick (see image), you will be able to submit your identity check. Once your identity is checked, your application will automatically be sent to our Driver Team for review, and you will receive a confirmation email from us either confirming activation or any documents that may need resubmitting.

Support

Common Queries

Our most frequently asked questions from the drivers who join the DeliveryApp community.

Can’t find the answer you were looking for? Contact our friendly driver team at
driverteam@deliveryapp.com

Once you have completed the sign-up process by uploading and submitting all the required documents, and connected your Stripe Account within the mobile app, our Driver Onboarding Team will make the necessary checks and activate your account within 14 days after signing up, although this usually happens much sooner.

If we have any problems with the documents that you have uploaded, our Driver Onboarding Team will email you asking you to resubmit the relevant document(s). If you haven’t heard from our team after 14 days from signing up, then please email us at driverteam@deliveryapp.com.

If you have completed the entire sign-up process, including connecting your Stripe Account, you will receive a confirmation from us once your documents have been checked, this means you’re ready to start accepting jobs.

  1. Just log into the app
  2. Ensure your location settings are correctly set up
  3. Switch on your push notifications from the mobile app in your phone settings
  4. Accept a job!

Please make sure you have the most up-to-date version of the app. You can check this by viewing the app settings on your phone, or update your phone settings to Background app refresh, to make sure your phone automatically downloads the latest version once it is available.

When logging in please make sure you have input the correct email and password. If you cannot remember your password, reset it and a link to reset your password will be emailed to you. Check your junk email for this email if you do not immediately see it in your inbox.

If you have tried all of the above and are still having problems, then please send us an email to driverteam@deliveryapp.com with the following information:

  • Which phone you have and model e.g., iPhone X
  • If you have been able to log in or not
  • The app version (located at the bottom of the ‘Account’ section)

Didn’t find an answer?

Get in touch with our friendly driver team to find out more

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